Terms & Conditions

Terms & Conditions

1. Acceptance of the TermsBy creating an account and using our platform, you agree to be bound by these terms and conditions.

2. Eligibility RequirementsTo use our platform, you must meet the following requirements:

   • Be at least 18 years old (or the age required in your jurisdiction).
   • Be a resident of a country or territory accepted by us.
   • Not be prohibited from using gambling services under any laws applicable to you.

3. Minimum Age RequirementsWe require all users to be at least 18 years old, except where local law requires a higher minimum age. If you are below the required age and attempt to use our platform, we may block your access or report it to relevant authorities.

4. Geographic RestrictionsOur platform is restricted in certain countries or territories due to regulatory requirements or applicable laws. This list includes Canada and its territories. We do not allow users from these regions to create accounts or play on our site.

5. Account Registration RulesTo create an account, you must provide accurate information when registering with us:

   • Use your real name.
   • Provide a valid email address and phone number.
   • Supply accurate postal address details (if required by some jurisdictions).
   • Comply with verification requirements to ensure we can validate your identity.

6. One-Account-Per-User PolicyYou may only have one account on our platform. Using multiple accounts or sharing an account with others will lead to its suspension or closure, along with potential winnings being voided.

7. Identity Verification and KYCWe require all users to complete identity verification (KYC) checks before making any withdrawals or deposits in certain jurisdictions. This process may involve uploading documentation or using a third-party service for verification purposes.

8. Account Accuracy ObligationsYou are required to maintain accurate information regarding your account details, including personal and contact information.

   • Keep your password secure by changing it regularly (if applicable).
   • Use unique login credentials for our platform only.
   • Report any suspicious or unauthorized activity on your account immediately.

9. Account Security ResponsibilitiesMaintain the security of your account to prevent unauthorized access:

   • Protect your login credentials from being shared, guessed, or exploited by others.
   • Monitor your accounts regularly for unusual transactions or behavior.
   • Alert us promptly if you suspect your account has been compromised.

10. Login Credentials and Password ProtectionKeep all account passwords and security information confidential to avoid unauthorized access. Failure to protect these may result in blocked access or permanent account closure, along with associated penalties.

11. Restricted Behaviour and Prohibited ActivitiesUsing our platform for:

    • Multi-accounting (creating multiple accounts under different identities).
    • Fraudulent behavior (collusion between users for profit).
    • Bots, macro programs, or any automated tools to manipulate gameplay.
    • Exploiting system bugs for unfair gain.

These actions may result in immediate account suspension or permanent closure along with penalties on winnings and access restrictions.

12. Bonus and Promotion RulesAll bonuses and promotions are subject to specific terms, including wagering requirements, minimum deposit limits, game exclusions, maximum withdrawal limits, and valid timeframes before expirations.

    • Be sure to read the detailed conditions for each bonus or promotion offered on our platform.
    • Terms may be updated from time to time without prior notice. Changes will apply retrospectively.

13. Wagering and Gameplay ConditionsOur games have inherent rules governing gameplay:

    • Each game has specific wagering minimums and maximum limits (varies by game).
    • Some bonuses or promotions may have unique wagering requirements.
    • Bet on sports with your own money, not borrowed funds, to prevent financial losses.

14. Bonus Abuse PreventionAbuse of our bonuses or promotion system is strictly prohibited:

    • Avoid using third-party tools for creating fake accounts or exploiting systems weaknesses (such as auto-bots).
    • Do not collude with other players in manipulating results for personal gains.
    • We reserve the right to restrict or void winnings at any time based on observed abuse.

15. Deposits and WithdrawalsThe procedure for handling deposits and withdrawals is outlined below:

    • Deposits are subject to minimum limits, fees (if applicable), and valid payment methods.
    • Some promotions may have a requirement to deposit using certain payment providers before being eligible for the bonus or promotion.
    • All withdrawal requests undergo verification checks prior to processing.

16. Verification Before WithdrawalsBefore we process any withdrawals:

    • We need to verify your identity (if not already done during account registration).
    • The account balance and validity of winnings will be reviewed based on our records.

17. Processing and Review ProceduresWe reserve the right to review or delay all payments for various reasons, including security checks, suspicious activity reports from third parties.

    • Our decisions in these matters are final unless otherwise agreed upon with regulatory bodies (if applicable).

18. Responsible Gambling ExpectationsYour well-being is important:

    • Be aware of your bankroll limits and do not bet more than you can afford to lose.
    • Keep track of your losses, especially if wagering amounts become unsustainable.

19. Self-Exclusion and Account RestrictionsIf you feel the need for self-exclusion or have had your account restricted in the past due to abusive behavior:

    • You are welcome to reach out to our support team.
    • Please note that repeated attempts at reactivating an account may result in permanent closure, and winnings will be voided.

20. Game Fairness and RNG SystemsAll our games utilize Random Number Generators (RNGs) for generating random numbers on the outcome of events:

    • Each game undergoes regular audits from independent third-party testing companies.
    • You can request proof or a report about RNG results upon completion of each session, except where certain regulatory jurisdictions impose restrictions.

21. Technical Interventions and Voided GameplayWe may void all gameplay for specific durations due to unforeseen events such as:

    • System overload caused by exceptional traffic volumes.
    • Technological malfunctions in the gaming software used.
    • Power outage or server malfunction affecting access times.

In cases where user error, malicious behavior, or known technical issues contribute directly towards gameplay interruptions:

• Users may be contacted before actions taken regarding resolution of problems during active game play sessions to resolve issues before any impact occurs but all parties are held accountable if there is an overall occurrence outside platform influence in terms not exceeding company control over servers running services.

22. Suspension or Closure of AccountsWe reserve the right:
    • To suspend your account due to regulatory compliance reasons.
    • For permanent closure following multiple instances of abuse, manipulation, cheating practices found out using our tools for identifying these offenses.
    • Due to an incorrect email address or personal details preventing verification checks.

Account suspension may result in withholding funds until all issues are resolved. You will receive written notice about the reason and any further steps needed before access is allowed again following account being reopened under same user profile upon correction of provided information including identity documents proving that you meet these specific requirements (see section 7) so as comply with internal procedures enforced also by regulation guidelines.

23. Intellectual PropertyAll content, game software, platforms and services on our site are proprietary intellectual properties belonging to Bonne Terre Gaming Limited and/or its partners.

    • Reproduction of any content or copying of games for personal use without explicit written permission from owners will be dealt with under applicable copyright laws worldwide.

24. Limitation of LiabilityYour usage represents that you understand risks involved, agree not hold us responsible for losses suffered by any means whether due to fraud, lack of transparency in terms service conditions leading failures resulting damages which were predictable or unforeseen.

    • By signing up and using our services you acknowledge these points have been read thoroughly.

25. Modification of TermsWe reserve the right at all times (in our sole discretion) without prior notice, change any clause including this section so long it does comply with overall rules set forth here.

26. Contact or Support GuidanceShould you encounter an issue:

    • Our support staff can be contacted via various channels provided on-site.
    • You're encouraged to read FAQs available at website before seeking direct assistance from our team members trained professionals equipped for dealing complex customer inquiries about any subject matter covered within Terms and Conditions as outlined here above.

27. Applicable Licensing or Regulatory OversightOur platform is licensed by applicable regulatory bodies in jurisdictions where we operate:

• We follow strict guidelines set out by these governing bodies to ensure fairness, security, transparency, reliability throughout our entire system.
  • Please contact respective authorities directly if there are any queries regarding our status with them.